Frequently Asked Questions

Software & Integrations

Which email solutions do you currently support?

Currently, we support Gmail as part of Google Workspace (formerly G Suite). Microsoft Office 365 support is coming soon.

Do you support Microsoft-based email systems?

Please visit our Microsoft Office 365 page for the latest updates on our Microsoft offering.

Does the Preava Prevent Chrome extension work with personal (free) Gmail accounts?

No. At present, our Chrome extension does not support personal (free) Gmail accounts.

How can I request an integration with another email system?

Please contact us with the specific platform you would like us to support.

Company & Billing

How often do you bill customers?

We offer single- or multi-year pricing as outlined in your Order Form.

Do you offer refunds?

We offer a refunds on a case-by-case basis as governed by our Online Subscription Terms and any relevant Order Form(s).

Where is Preava based?

Preava is a U.S. corporation run by a team primarily distributed across the U.S. and Europe.

Support

What type of support can I expect from Preava?

Customers on all paid plans can utilize Preava's support channels as described in our Online Subscription Terms and any relevant Order Form(s).

When is the Preava team available to provide support?

All paying customers can access customer support during Business Hours as described in our Online Subscription Terms. Additional support options may be available as described on any relevant Order Form(s).

Privacy

Is Preava GDPR and CCPA compliant?

Preava is fully compliant with the General Data Protection Regulation of the European Union ("GDPR") and the California Consumer Privacy Act (“CCPA”). A Data Processing Addendum is available as part of our Online Subscription Terms.

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