Frequently Asked Question

Software & Integrations

Which email solutions do you currently support?

Currently, we support Gmail (free) and Gmail for Business (a part of Google Workspace).

Does the Preava Prevent Chrome Extension work with personal (free) Gmail accounts?

Yes. At present, our Chrome Extension supports all Gmail accounts.

Do you support Microsoft-based email systems?

Not at this time. Please contact us if this is something you’d like for us to offer.

How can I request an integration with another email system?

Please contact us with the specific platform you would like us to support.

Company & Billing

How often do you bill customers?

We offer single or multi-year pricing billed automatically to your credit card.

Do you offer refunds?

We offer a 30-day refund policy as described in our Online Subscription Terms.

Where is Preava based?

Preava is a U.S. corporation run by a team primarily distributed across the U.S. and Europe.

Support

What type of support can I expect from Preava?

Customers on Premium and higher plans can access chat and email support. Enterprise customers may be eligible for phone support as described in their Master Service Agreement. We invite our Basic customers to rely on our knowledge base.

When is the Preava team available to provide support?

Premium and Enterprise customers can access chat and email support between normal U.S. eastern time business hours. Enterprise customers may have extended support hours and additional support channels available as described in their Master Service Agreement.

Privacy & Security

How do you approach security and privacy?

Preava employs best-in-class technical, procedural, and legal measures to protect your data. We rely heavily on continuous security and compliance in our software delivery pipelines, we deploy systems on exceptionally secure cloud-native architectures, and we work intimately with our cybersecurity experts and data privacy lawyers to continuously audit everything we put our hands on.

We embody a privacy- and security-first approach in order to provide best-in-class human layer security to organizations that take data protection seriously.

How do you secure your products?

We take extensive measures to ensure our source code is developed, integrated, and delivered securely. Our development and production environments are constantly audited and updated against the latest security threats.

Our architecture allows for full separation of customer data and services, and each client's communication is encrypted with dedicated cryptographic keys.

All data is stored and transmitted securely using the latest cryptographic protocols.

Is Preava GDPR and CCPA compliant?

Preava is fully compliant with the General Data Protection Regulation of the European Union ("GDPR") and the California Consumer Privacy Act (“CCPA”). A Data Processing Addendum is available as part of our Online Subscription Terms.

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